Today, we’re excited to announce our partnership with emerging software design and engineering leaders OneSeven Tech to contribute to the future of custom gen AI applications. With extensive experience in custom solutions, OneSeven Tech brings Nylas customers more access to AI/ML development resources to launch intelligent communication capabilities faster and more efficiently than they would on their own.
Email, scheduling, and contact management are cornerstones of modern business communication, enabling seamless and efficient customer interactions. Whether sending solution requirements to a vendor, scheduling a visit to a car dealership, organizing a team meeting, or automatically queuing reminder emails, these actions shape consumers’ expectations for smarter, more personalized interactions. However, organizations must tackle significant challenges to build these app experiences customers crave.
Many product managers and engineering leaders view communication integrations and other in-house builds as one-time projects with relatively finite costs. But the reality is these initiatives are almost always an ongoing investment that prevents your developers from completing other business-critical work. Take Gmail, for example. Android users receive an update to their Gmail app once every four days on average. Near-constant provider updates can constrain internal dev teams and negatively affect your user experience. And what happens when things go wrong? Even after investing months (or years) in a project, there is no guarantee that the assumptions in your original design will support a full-functioning integration.
Building integrations on your own is:
To maintain your competitive edge and scale up to 40x faster, Nylas allows your technical team to focus on your core business needs rather than spending time on table stakes functions like email and scheduling.
As a business leader, you want to reduce development costs, accelerate time to market, and drive revenue growth while differentiating your product from the competition.
Nylas enables developers to build email and scheduling functionality into your applications. How? Nylas handles all the difficulties of access, compliance, security, and API maintenance with a single layer of abstraction that unlocks access to all major email and calendar providers (Google, Microsoft, Yahoo, IMAP, and more).
OneSeven Tech works with companies to create custom communication solutions that reduce support staff interaction and increase customer satisfaction. Partner with OneSeven Tech to streamline, customize, and update your customer support capabilities using user data.
Customized support tools: OneSeven Tech leverages its AI expertise to develop tailored solutions that integrate seamlessly into your existing customer support systems. Through its partnership with Nylas, OneSeven Tech can build sophisticated AI support software using email tools to scrape customer support messages, calendar capabilities to book meetings with support reps, and analytics tools to track performance, ensuring that your user always has a top-notch customer support experience.
Dedicated integrated teams: OneSeven Tech assembles dedicated pods of designers, engineers, and AI experts to deliver top-tier software projects efficiently and cost-effectively. Each pod operates within your 9-5 EST schedule, ensuring seamless communication and alignment with your timezone. With the flexibility to scale teams up or down easily, its Agile methodology — featuring 2-week sprints and bi-weekly deployments — allows for continuous feedback and iterative improvements. Your dedicated team includes senior-level professionals and comes fully equipped with project management and quality assurance, reducing management overhead while enhancing project output. This setup enables direct daily interaction through platforms like Slack, ensuring real-time collaboration and rapid adjustments, all at a fraction of the cost of hiring equivalent full-time resources in major tech hubs.
Industry expertise: OneSeven Tech combines deep industry expertise with a proven track record to serve as your digital partner through every growth stage. Since 2017, they have specialized in software design and engineering for startups, helping clients — from pre-seed to Series B across more than 20 industries — secure over $96 million in venture capital from top investors like Y Combinator, SoftBank, and Hustle Fund to name a few. In 2023, OneSeven Tech expanded its horizons into the AI/ML space, partnering with large-scale enterprises, including publicly traded companies and 2000-person hospitality groups.
When it comes to communication capabilities, AI is a game-changer, offering efficient and personalized interactions that enhance user satisfaction. Nylas and OneSeven Tech are at the forefront of this revolution, leveraging gen AI to provide businesses with advanced tools to deliver exceptional customer experiences.
Let’s look at the customer service industry, for example. By harnessing the power of AI-driven insights and predictive analytics, businesses can better anticipate customer needs, resolve issues proactively, and offer tailored solutions. From chatbots responding intelligently to customer inquiries to automated workflows that streamline assistance processes, Nylas and OneSeven Tech enable developers to build customer-centric solutions prioritizing efficiency, effectiveness, and user satisfaction.
Businesses can achieve groundbreaking results using email and calendar data, especially when integrating this data with gen AI.
OneSeven Tech and Nylas enable developers to build gen AI applications to enhance software development processes, streamline workflows, and drive innovation.
Combining software design and engineering expertise with AI-driven technologies, OneSeven Tech and Nylas are paving the way for a new era of custom software development. These gen AI applications offer advanced data analytics, machine learning, and automation capabilities, allowing companies to build scalable, secure, and cutting-edge software solutions.
OneSeven Tech and Nylas can develop custom gen AI applications focusing on user-centric design, scalable architecture, and seamless integration, transforming the software development landscape. These solutions, tailored to meet the evolving needs of modern businesses, drive digital transformation and accelerate time-to-market through rapid prototyping and agile development methodologies.
OneSeven Tech, in partnership with Nylas, provides comprehensive product and design support for developers building gen AI solutions. With expertise in advanced AI technologies, interactive prototyping, and user testing, this collaboration enables organizations to automate support processes, analyze customer feedback, and provide proactive assistance, enhancing customer satisfaction and loyalty. By blending design thinking with AI technologies, businesses can create intuitive interfaces and seamless interactions, captivating users and driving innovation and business growth at scale.
Let’s take your business to the next level! Schedule a 1:1, and let’s meet to learn more about you and discuss how we can boost your business efficiency and productivity.
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